FAQ's

About iDocsWeb and Telemedicine

What is Telemedicine?

Telemedicine connects doctors with patients through the internet using chat, telephone or video-conferencing. The process pairs modern communication technology with the medicine, making healthcare more convenient and cost-effective.

Who is iDocsWeb?

iDocsWeb is a provider of telemedicine using a national network of Board Certified doctors to provide the highest quality health care around the clock every day of the year.

When should I use iDocsWeb?

Telemedicine, including iDocsWeb, should not replace your primary care doctor for chronic conditions and routine health care. However, virtual medicine can take the place of a trip to urgent care or an unfamiliar out of town doctor for many illnesses. It also helps when the wait is simply too long or too inconvenient to see your regular physician, but your condition will not wait.

Can I use iDocsWeb for emergency services?

NEVER use iDocsWeb or any telemedicine provider if you are experiencing a life or death medical emergency. In these situations, always dial 9-1-1 immediately.

Can I access iDocsWeb on my SmartPhone or tablet?

Yes, iDocsWeb can be accessed on most mobile devices with an Internet connection.


Frequently asked questions for Providers

Are the iDocsWeb physicians real U.S. doctors?

Yes, we are all US Board Certified physicians licensed in various states to practice medicine. Our specialties range from family medicine to pediatrics to emergency medicine. Dr. Suresh Nellore, an Infectious Disease Specialist in St. Louis, operating the largest such practice in Missouri, founded iDocsWeb.

What are the iDocsWeb physicians’ qualifications?

All our doctors are active, practicing physicians in the United States. They are Board Certified and fully credentialed under the NCQA guidelines, just like doctors at any medical clinic, urgent care facility or hospital. The iDocsWeb doctors pass background checks through the National Practitioner Databank and the American Medical Association before being considered for the iDocsWeb network. Each physician must follow accepted national standards for medical practice and receive regular reviews through our quality assurance/quality improvement process as mandated by NCQA.

What is Board Certification?

Board Certification demonstrates a doctor’s expertise in a specialty or subspecialty of medicine beyond their basic medical license to practice.

What is the NCQA?

The National Committee for Quality Assurance is a private not-for-profit organization dedicated to improving the quality of healthcare.

What languages are available through iDocsWeb providers?

Currently we only offer English and Spanish speaking doctors.

If the iDocsWeb recommends I see a specialist or follow up with a primary care doctor, do I still pay for my iDocsWeb consult?

You pay for your iDocsWeb visit just as you do any other doctor visit, regardless of the referrals they make elsewhere.


Security and Privacy

Is my information with iDocsWeb safe and private?

All information with iDocsWeb is safe, private and stored securely on encrypted servers. All information is handled in compliance with HIPAA, the Health Insurance Portability and Accountability Act. No information is shared without your written consent.

How do I receive a record of my visit for myself or my regular doctor?

Simply log on to your iDocsWeb account at any time. You can share your visit records as PDF documents or print them and take them to your doctor visits.


Prescriptions and Tests

What is the iDocsWeb Prescription Policy?

iDocsWeb Physicians consult with patients for many different conditions. At times, a prescription medication may be recommended. If a prescription is order, the iDocsWeb doctor orders no more than a 30 day supply. Patients with chronic conditions must see their primary care doctor or other specialists for extended care and refills of routine medications. We do not issue prescriptions for substances controlled by the DEA (i.e. narcotic pain medication), medications for non-therapeutic use, or those which may have the potential for abuse or addiction. If the iDocsWeb doctor feels medication is needed, a prescription can be sent instantly to the pharmacy of your choice at the end of your telemedicine consultation.


Customer Service

What should I do if I have a concern or complaint?

Please contact the iDocsWeb Customer Support department if you have any concerns.